Privacy Policy

Last updated: 16 October 2026

At AirBolt®, your privacy matters to us.

We understand that when you use our smart locks, GPS trackers and connected services, you're trusting us with information that may be personal and important to you.

We're committed to handling that information responsibly, protecting it with appropriate safeguards and being transparent about how it's collected, used, stored and shared.

This Privacy Policy explains how AirBolt collects, uses, processes, stores and protects information when you visit our website, purchase our products, use our mobile applications, manage connected devices or interact with our services.

AirBolt® is operated by AB Worldwide Pty Ltd, Australia.

1. Who We Are

AB Worldwide Pty Ltd, trading as AirBolt ("AirBolt", "we", "us" or "our"), provides connected tracking, smart security and access-management products and services.

This Privacy Policy applies to:

• Our website, www.theairbolt.com.

• AirBolt mobile applications for iOS and Android.

• AirBolt GPS and other supported tracking devices.

• AirBolt Smart Locks and connected accessories.

• Our Enterprise Management Portal and associated services.

• Purchases, subscriptions, customer support and other interactions with AirBolt.

• AI-powered features and intelligent services as they become available.

We aim to manage personal information in accordance with applicable privacy and data protection laws, including the Australian Privacy Act 1988 and Australian Privacy Principles, and relevant international privacy laws where they apply.

2. Information We Collect

The information we collect depends on how you interact with AirBolt, the products you use and the features or permissions you enable.

Account and Personal Information

When you register an AirBolt account, place an order or contact our team, we may collect:

• Your name and email address.

• Billing and delivery addresses.

• Your phone number, where provided.

• Account identifiers and authentication information.

• Account access permissions and settings.

• Your registered country or region.

• Order and purchase history.

• Subscription and billing information.

• Communications with our customer support team.

Authentication-related information, including access tokens and credentials, may also be processed where necessary to operate and secure your account.

Payment transactions are processed through supported third-party payment service providers.

AirBolt generally receives transaction and billing information necessary to administer purchases and subscriptions rather than complete payment card details.

GPS, Location and Tracking Information

When you use an AirBolt GPS product or location-enabled feature, we may collect and process:

• Current and historical device location information.

• GPS coordinates and associated timestamps.

• Location information derived from cellular, Wi-Fi or other supported positioning technologies.

• Device movement and motion-related information.

• Geofences, saved locations and location-based alerts.

• Device reporting activity and connectivity information.

• Battery status and relevant diagnostic information.

• Device identifiers, serial numbers, IMEI, ICCID and associated technical information.

• Sensor information available through supported device features.

Depending on your settings and permissions, our mobile application may also access your phone's location to support features such as device discovery, proximity alerts, location display, geofencing or recording relevant access events.

Certain location-based functions may operate in the background where supported and permitted by your device's operating system.

Location information is collected and processed to provide the tracking and connected services you request.

Smart Lock and Access Information

When using supported AirBolt Smart Locks and access-management features, we may process:

• Device ownership and registration information.

• Lock and unlock activity.

• Access timestamps and event history.

• Device-sharing permissions.

• Authorised user information and access roles.

• Device status, settings and configurations.

• Relevant location information associated with access events, where supported and enabled.

• Security, authentication and troubleshooting information.

These records help provide access-history features, device administration, troubleshooting and account security.

Technical, Diagnostic and Usage Information

When you use our website, mobile applications or connected services, we may collect:

• IP addresses.

• Browser and device types.

• Operating system and application versions.

• Device identifiers.

• Application performance and crash diagnostics.

• Website and application interaction data.

• Device settings and configuration changes.

• Connection status and reporting activity.

• Technical and security logs.

• Cookies and similar technology identifiers.

We may analyse this information to understand how our products operate, identify technical problems, improve performance and develop new features.

Enterprise and Shared Device Information

For customers using AirBolt Enterprise or shared-device features, we may process:

• Organisation and administrator information.

• User roles and permissions.

• Device assignments and identifiers.

• Device status and configuration.

• Reporting timestamps and connectivity information.

• Access and activity records.

• Relevant administrative and diagnostic information.

Authorised users and organisation administrators may access information according to their permissions and the features made available to them.

Where AirBolt processes information on behalf of a business customer, that organisation may determine how relevant information is accessed and used within its environment, subject to applicable agreements and legal requirements.

3. How We Collect Information

We may collect information:

• Directly from you when you create an account, place an order, subscribe or contact us.

• Through our mobile applications and connected devices.

• Automatically when you interact with our website or services.

• Through permissions and features you choose to enable.

• From authorised users or organisations that share or administer devices.

• Through payment, fulfilment, connectivity and other service providers involved in delivering our services.

Where required by law, we will request appropriate permission or consent before collecting or using certain information.

Some information is necessary to provide AirBolt services. If you choose not to provide that information or disable relevant permissions, certain features may not function.

4. How We Use Your Information

AirBolt uses personal information for legitimate business and service-related purposes, including:

Providing Our Products and Services

To create accounts, register devices, provide GPS tracking, operate smart locks, manage subscriptions and deliver connected functionality.

Order Processing and Fulfilment

To process purchases, confirm transactions, arrange delivery and provide order updates.

Customer Support

To respond to enquiries, diagnose technical issues, manage warranty requests and assist with account or device problems.

Security and Fraud Prevention

To authenticate users, protect accounts, investigate suspicious activity, maintain appropriate records and prevent unauthorised use.

Product Improvement and Analytics

To monitor performance, identify technical problems, analyse device reporting reliability, develop new features and improve customer experience.

Personalisation and Intelligent Services

As relevant features become available, to provide personalised recommendations, AI-assisted guidance and user-authorised Intelligent Optimisation.

Communications and Marketing

To send service notices, product updates and promotional communications in accordance with your preferences and applicable law.

Legal and Regulatory Compliance

To comply with applicable laws, maintain required records, respond to lawful requests and protect our legal rights.

Legal Bases for Processing

Where the European Union or United Kingdom GDPR applies, we process personal information under an appropriate lawful basis depending on the purpose and circumstances.

Where processing relies on legitimate interests, we consider the interests of individuals and applicable privacy safeguards.

Where processing relies on consent, you may withdraw that consent subject to applicable law.

5. Location Data, Device Reporting and Technical Diagnostics

Location information is central to the operation of certain AirBolt products.

AirBolt GPS devices may report location and movement information so authorised users can locate and manage their connected items.

Location History

AirBolt currently retains the most recent 200 recorded locations per device within its active location-history system.

Older location records are progressively replaced as new locations are recorded.

Certain operational logs or backups may temporarily contain location-related information beyond these 200 active history records, subject to the separate retention periods described in this policy.

Who Can Access Location Information?

Device location information may be available to:

• The registered device owner.

• Users explicitly authorised to access a shared device.

• Authorised organisation users with relevant device permissions.

• AirBolt personnel or service providers where limited access is reasonably necessary for technical support, security or service operation.

The information available depends on the relevant account, product features and access permissions.

Diagnostic Information and Customer Support

AirBolt uses technical diagnostics to understand device performance, resolve issues and improve product reliability.

Our routine technical support diagnostics focus on information such as:

• When a device last reported.

• Device connectivity and reporting status.

• Relevant configuration and settings.

• Serial numbers and technical identifiers, including IMEI and ICCID.

• Diagnostic events, reporting errors and system performance indicators.

Routine technical support diagnostics are not designed to provide unrestricted browsing of a customer's complete GPS location-history timeline.

However, certain technical logs may contain location-related information where necessary to investigate a specific support or technical issue.

Such information is accessed and used for legitimate support, troubleshooting, security and service-operation purposes.

Product Improvement Analytics

AirBolt may analyse diagnostic information to improve device reliability and identify technical problems.

For example, this may include examining:

• Whether expected device reports are being received.

• The frequency and timing of reporting events.

• Data formats and technical completeness.

• Missing or unexpected data fields.

• Connectivity failures and other error indicators.

• Firmware behaviour and reporting performance.

These analyses focus on technical quality, functionality and reliability rather than unrelated use of customers' personal location histories.

Where possible, information may be aggregated or anonymised to help identify patterns and improve products.

Tracking Other Individuals

Customers are responsible for ensuring that their use of AirBolt tracking products complies with applicable privacy, consent and surveillance laws.

AirBolt devices must not be used for unlawful tracking, stalking, harassment or unauthorised surveillance.

Where devices are used to monitor items associated with other people, customers are responsible for providing any notices and obtaining any permissions required by applicable law.

Location Permissions

You can manage certain location permissions through your mobile device's operating system settings.

Disabling those permissions may affect features that require access to your phone's location.

Disabling your phone's location permissions does not necessarily stop a separately activated AirBolt GPS device from reporting its own location through supported networks.

6. Artificial Intelligence, Personalisation and Intelligent Optimisation

AirBolt is developing AI-powered technologies designed to make its products and services more intelligent, personalised and easier to use.

As these features become available, they may help customers optimise device performance, automate selected functions and receive more contextual assistance.

AI-Powered Recommendations

AirBolt intends to introduce intelligent recommendations based on individual device behaviour and usage patterns.

Depending on the feature, these systems may analyse:

• GPS reporting intervals and activity.

• Device movement patterns.

• Battery consumption and performance.

• Connectivity and reporting behaviour.

• Device settings and configurations.

• Geofences, alerts and enabled features.

• Interactions within the AirBolt mobile application and web portal.

The purpose is to help users make informed choices about their device settings and improve performance.

For example, AirBolt may recommend adjusting a device's reporting frequency to help extend battery life while maintaining a suitable tracking experience.

Intelligent Optimisation

AirBolt also intends to introduce Intelligent Optimisation, an optional feature that allows supported device settings to be adjusted automatically based on device behaviour, usage patterns and user preferences.

Where available and enabled by the user, Intelligent Optimisation may automatically adjust authorised settings such as GPS reporting intervals, motion-based tracking configurations or other supported functions.

Intelligent Optimisation will be user-controlled.

Customers will be able to enable or disable optional Intelligent Optimisation and AI recommendation features through the applicable settings.

Automatic device adjustments will operate within the features, permissions and controls available to the user.

AI-Powered Support and Guidance

AirBolt also intends to introduce AI-assisted support through its mobile applications, web portal and other supported service channels.

These assistants may help customers:

• Understand and navigate product features.

• Set up, configure and manage devices.

• Troubleshoot technical problems.

• Review relevant device settings.

• Understand battery and connectivity information.

• Identify potential configuration improvements.

• Receive contextual support based on their device and account information.

Where necessary and appropriately authorised, future AI assistants may use relevant device information, including location-related information, to help resolve specific technical or support issues.

Support conversations and associated information may be retained as reasonably necessary to provide assistance, maintain service quality, investigate issues and meet applicable legal obligations.

AI-Generated Profiles and Product Improvement

As AI-powered functionality becomes available, AirBolt may generate device-usage profiles, behavioural insights and recommendations based on relevant device and account information.

These profiles may help provide personalised recommendations and Intelligent Optimisation.

AirBolt may also anonymise or aggregate usage insights to identify broader product performance trends, improve AI-powered features and develop new functionality.

Information that has been genuinely anonymised so that individuals are no longer reasonably identifiable may be retained and used for product improvement, including after the associated account has been deleted.

Information that remains identifiable or reasonably linkable to an individual will continue to be treated as personal information and subject to applicable privacy rights and retention requirements.

Third-Party AI Technology

AirBolt may use third-party AI and technology service providers to support these features.

Where personal information is processed by those providers, we will take reasonable steps to apply appropriate privacy, confidentiality and data-protection arrangements in accordance with applicable law.

Any additional use of identifiable customer information for AI model training or development will be subject to applicable legal requirements, including additional notice or consent where necessary.

AI Transparency and User Control

AI-powered recommendations are intended to help customers make informed choices.

Optional Intelligent Optimisation features will require the user to enable the relevant functionality before automated adjustments are performed.

Where supported, customers may disable or modify AI-powered personalisation and automation preferences.

AI-generated recommendations or assistance may occasionally be incomplete or inaccurate and do not guarantee a particular level of product performance.

AirBolt does not intend to use AI-powered optimisation or support features to make solely automated decisions producing legal or similarly significant effects on individuals without meeting any applicable legal requirements and safeguards.

If new AI functionality introduces materially different processing of personal information, we will provide additional information or obtain consent where required by law.

7. Cookies, Analytics and Advertising Technologies

Our website uses, or may use, cookies, pixels and similar technologies to support:

• Website functionality and navigation.

• Shopping carts and checkout.

• Website security and fraud prevention.

• Customer preferences.

• Website analytics and performance measurement.

• Marketing, advertising and campaign measurement.

• Understanding how customers interact with our website and products.

Some cookies are necessary for our website to function.

Others may support optional analytics, advertising and personalisation activities.

Where required by applicable law, we will obtain consent or provide appropriate privacy choices for relevant technologies.

You may manage certain tracking preferences through your browser, device settings and any cookie or privacy controls made available on our website.

Disabling certain technologies may affect website functionality.

Certain third-party analytics and advertising providers may process information according to their own privacy policies and applicable arrangements with AirBolt.

8. Email and SMS Communications

AirBolt may send transactional and service-related communications concerning your orders, account, subscriptions, device operation, security or customer support.

These communications are separate from optional promotional marketing.

Email Marketing

Where permitted by law and in accordance with your preferences, we may send:

• Product announcements.

• Offers and promotions.

• Product tips and updates.

• News about AirBolt services.

You may unsubscribe from promotional emails using the unsubscribe link in the message or by contacting our support team.

Unsubscribing from promotional messages does not prevent necessary account, security or transactional communications.

SMS Marketing

Where SMS marketing is offered and you have provided the necessary consent, AirBolt may send promotional offers, product updates and relevant marketing messages.

Promotional SMS frequency will not exceed five messages per month.

Consent to promotional SMS marketing is not a condition of purchasing an AirBolt product.

You may opt out by replying STOP to an applicable marketing SMS or by contacting our support team.

You may reply HELP for assistance where supported.

Message and data rates may apply.

9. When We Share Personal Information

AirBolt may share personal information with third-party providers where reasonably necessary to operate our business and provide our products and services.

These providers may include:

• E-commerce service providers: To operate our online store, process orders and support checkout.

• Payment and subscription providers: To process transactions, manage subscriptions and maintain billing records.

• Cloud and infrastructure providers: To host applications, databases and connected services.

• Connectivity providers: To support communications with connected GPS devices.

• Shipping and fulfilment providers: To deliver purchased products.

• Customer communication providers: To deliver permitted email, SMS, notifications and support communications.

• Analytics and advertising providers: To measure website performance, understand customer interactions and support permitted marketing.

• Technical and AI service providers: To support device diagnostics, intelligent recommendations, AI-powered assistance and related service improvements.

• Authorised business customers and users: To provide shared-device and enterprise-management functionality.

We take reasonable steps to ensure that personal information shared with service providers is handled consistently with applicable privacy requirements.

We may also disclose information where required or authorised by law, to respond to valid legal processes, protect our services or users, or facilitate a legitimate business reorganisation or transfer, subject to applicable requirements.

Sale or Sharing of Personal Information

AirBolt does not sell precise GPS device location histories or smart-lock access histories to third-party data brokers for their independent advertising purposes.

Certain advertising and analytics technologies may constitute "sharing" or targeted advertising under applicable privacy laws, even where no monetary sale occurs.

Where applicable laws provide opt-out rights, customers may exercise those rights through available privacy controls or by contacting AirBolt.

10. International Data Processing and Storage

AirBolt operates internationally.

Our primary customer data infrastructure is currently hosted in the United States.

As our services expand, we may introduce additional hosting, regional caching, processing or content-delivery infrastructure in other locations, including Australia and Europe.

These arrangements may be used to improve performance, reliability, response times and service availability for customers worldwide.

We may use third-party providers that process information in countries other than your country of residence.

Where personal information is transferred or disclosed internationally, we take reasonable steps to apply appropriate privacy and data-protection safeguards as required by applicable law.

Different jurisdictions may have different privacy protections.

We will provide information about overseas disclosures and applicable transfer safeguards where required by law.

11. Security of Your Information

Protecting customer information is important to AirBolt.

We take reasonable steps to safeguard personal information against misuse, loss, unauthorised access, modification and disclosure.

We maintain privacy and security practices appropriate to the nature of our services and the information we process.

However, no electronic storage or transmission system can be guaranteed completely secure.

If you believe your account or device has been accessed without authorisation, please contact support@theairbolt.com.

12. How Long We Retain Information

AirBolt retains personal information for as long as reasonably necessary to operate its services, maintain account functionality and comply with applicable legal obligations.

Retention periods vary depending on the type of information and the purpose for which it is processed.

General Retention Practices

System Backups

For operational resilience, security and recovery purposes, residual copies of deleted information may remain in secure system backups for up to 365 days before permanent removal through the applicable backup retention process.

Backup information is retained for recovery and continuity purposes and is not intended for ordinary account access.

Data No Longer Required

When personal information is no longer needed, AirBolt takes reasonable steps to delete it, anonymise it or otherwise handle it in accordance with applicable law.

13. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights concerning your personal information.

These may include:

• Access: Request access to personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of eligible personal information.

• Restriction: Request restrictions on certain processing activities.

• Data portability: Request a copy of eligible information in an appropriate format.

• Objection: Object to certain processing activities, including direct marketing.

• Withdrawal of consent: Withdraw consent where processing relies on it.

• Privacy choices: Exercise applicable rights relating to targeted advertising, data sharing or sensitive personal information.

Certain requests may be subject to identity verification, legal exceptions or retention obligations.

To exercise your rights, contact support@theairbolt.com.

Please provide enough information for us to identify your account and understand your request.

We may request additional information reasonably necessary to verify identity.

We will respond within applicable legal timeframes.

European Union and United Kingdom Residents

Where the GDPR or UK GDPR applies, you may have additional rights, including the right to lodge a complaint with the relevant supervisory authority.

California and Other US Residents

Where applicable US state privacy laws apply, eligible individuals may have additional rights to access, correct or delete information, opt out of certain sales or sharing of personal information, and exercise other applicable privacy choices.

AirBolt will not unlawfully discriminate against individuals for exercising applicable privacy rights.

14. Account Deletion

You may request permanent deletion of your AirBolt account and associated eligible personal information at any time.

How to Request Account Deletion

1. Email support@theairbolt.com from the email address registered to your AirBolt account.

2. Use the subject line "Account Deletion Request".

3. Our support team will review your request and may contact you to verify your identity.

4. Once verified, we aim to process your request within 14 business days and confirm when account deletion has been completed.

You do not need to have the AirBolt app installed or be logged into your account to submit a deletion request.

For further information, visit:

Delete Your AirBolt Account

What Happens to Your Information?

When account deletion is completed, eligible personal information associated with the account will be removed from our active systems.

This includes, where applicable:

• Account information and authentication credentials.

• Registered device associations and account-specific settings.

• GPS location history associated with the account.

• Relevant access records and account activity.

• Saved geofences, alerts and user preferences.

• Identifiable AI-generated personalisation profiles associated with the account, where such functionality has been introduced.

Certain information may be retained where required for legal, security, accounting, contractual or other lawful purposes.

Residual deleted data may remain in secure system backups for up to 365 days.

Anonymised Information

AirBolt may retain anonymised or aggregated analytics and product-performance insights where individuals are no longer reasonably identifiable.

This may include anonymised AI-generated insights that help improve device performance, intelligent recommendations, reporting reliability and other product features.

Such information is not intended to identify individual customers.

Information that remains reasonably identifiable will continue to be treated as personal information.

Account Deletion and Active Subscriptions

Deleting your AirBolt account does not automatically cancel your paid subscriptions or deactivate connected devices.

You must explicitly request cancellation of any active subscription to prevent future renewal charges.

An active subscription may continue to renew after account deletion unless it is separately cancelled.

Customers remain responsible for applicable renewal charges, subject to contractual and statutory rights.

We recommend including any subscription cancellation request in your account deletion email.

15. Children's Privacy

AirBolt products may be used in family environments, including circumstances involving children, where such use is lawful and appropriate.

Where personal information relating to children is collected or processed, we aim to handle it in accordance with applicable privacy requirements, including obtaining parental or guardian authorisation where legally required.

Parents, guardians and other responsible users should ensure that connected devices are used in accordance with applicable privacy and surveillance laws.

If you have concerns regarding a child's personal information, please contact support@theairbolt.com.

16. Third-Party Websites and Services

AirBolt products and services may interact with third-party platforms, payment services, mobile operating systems, connectivity networks and compatible device ecosystems.

Certain AirBolt products or accessories may also operate through third-party location networks or connected-service platforms.

Information collected and processed independently by these providers may be subject to their own privacy policies.

We encourage customers to review the relevant privacy policies and permissions of third-party services they use.

AirBolt is not responsible for the independent privacy practices of third-party services it does not control.

17. Changes to This Privacy Policy

AirBolt may update this Privacy Policy from time to time to reflect changes in our products, services, business practices, technology or applicable laws.

When changes are made, we will update the revision date at the top of this page.

Where required by law, we will provide additional notice or obtain appropriate consent before introducing material changes to how personal information is processed.

The latest version of this policy will remain available on our website.

18. Privacy Complaints and Enquiries

If you have questions, concerns or complaints about how AirBolt handles personal information, please contact us.

AirBolt®

Operated by AB Worldwide Pty Ltd

Business Correspondence Address:

PO Box 192
Bulleen, Victoria 3105
Australia

Privacy and Customer Support: support@theairbolt.com

Website: www.theairbolt.com

Please include a description of your concern and any information reasonably necessary for us to investigate.

We will review privacy complaints and respond within applicable legal timeframes.

If you are dissatisfied with our response, you may have the right to contact an appropriate privacy regulator, including the Office of the Australian Information Commissioner or the relevant regulatory authority in your jurisdiction.

For further information, please review:

• Terms and Conditions

• Warranty and Refund Policy

• Account Deletion Policy

AirBolt® — Technology designed to keep you connected to what matters.